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Terms of Service

Last updated: February 7, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE LIENGRID PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, INCLUDING THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTIONS 19 AND 20. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.

1. Definitions

As used in these Terms of Service ("Terms" or "Agreement"), the following terms shall have the meanings set forth below:

  • "Service" or "Platform" means the LienGrid web application, APIs, mobile applications, and all related software, tools, features, and services operated by LienGrid.
  • "Company," "we," "us," or "our" means LienGrid and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, and successors.
  • "User," "you," or "your" means any individual or entity that accesses or uses the Service, whether as a registered subscriber or visitor.
  • "User Data" means all data, information, documents, files, emails, and other materials uploaded to, submitted through, or processed by the Service on your behalf.
  • "Content" means all text, graphics, images, software, audio, video, information, or other materials available on or through the Service.
  • "Intellectual Property" means all patents, copyrights, trademarks, trade secrets, trade dress, proprietary algorithms, AI models, database structures, notice templates, source code, and any other intellectual property rights related to the Service.
  • "Notices" means preliminary notices, intent to lien letters, lien waivers, and any other construction-related legal documents generated through or managed by the Service.
  • "Subscription Plan" means the tier of service selected by the User (Starter, Local, Regional, or Enterprise), as described in the Subscription Agreement.
  • "AI Features" means any functionality within the Service that utilizes artificial intelligence, machine learning, or natural language processing, including but not limited to email extraction, document parsing, deadline calculation, confidence scoring, and waiver risk assessment.
  • "Confidential Information" means any non-public information disclosed by either party, including business data, project information, pricing, customer lists, and proprietary technology.

2. Acceptance of Terms

By accessing, browsing, or using the Service in any manner, you represent and warrant that:

  • You are at least eighteen (18) years of age and have the legal capacity to enter into binding agreements;
  • If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case "you" and "your" shall refer to such entity;
  • You have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Subscription Agreement, each of which is incorporated herein by reference;
  • Your use of the Service does not violate any applicable federal, state, or local law or regulation.

If you do not agree to all of these Terms, you are expressly prohibited from using the Service and must discontinue use immediately.

3. Description of Service

LienGrid is a nationwide construction lien management platform that helps contractors, subcontractors, material suppliers, and other construction industry participants protect their lien rights across all fifty (50) United States through:

  • Automated job discovery from connected email accounts via OAuth and forwarding integrations;
  • AI-powered extraction and classification of project data from emails, documents, and uploaded files;
  • State-specific deadline calculation covering all 50 US states with periodically updated lien law rules;
  • Jurisdiction-specific preliminary notice generation designed to comply with each state's statutory requirements;
  • USPS Certified Mail delivery of notices nationwide through third-party mail service providers;
  • Deadline tracking, reminder notifications, and forfeiture risk warnings based on state-specific lien laws;
  • Lien waiver management, generation, and risk assessment;
  • Integration with third-party accounting and email services.

The Service is a software platform through which customers can create, manage, and send construction-related legal documents. The Service is not a law firm and does not provide legal services or legal advice of any kind. The Service is not a licensed lien service provider, a California Legal Document Assistant, or a substitute for qualified legal counsel. No attorney-client relationship is formed through your use of the Service. The Service does not replace the need for consultation with a licensed attorney regarding your specific legal rights and obligations. The Service is not effective without your active engagement — you are solely responsible for reviewing, verifying, and approving all data, deadlines, and notices before they are acted upon.

4. Account Registration and Security

To access certain features of the Service, you must register for an account. In connection with your registration and ongoing use, you agree to:

  • Provide truthful, accurate, current, and complete information as prompted by the registration form, including a valid email address, phone number, and company information;
  • Maintain and promptly update your account information to keep it accurate, current, and complete;
  • Maintain the confidentiality and security of your login credentials, including your password;
  • Accept all responsibility for any and all activities that occur under your account, whether or not authorized by you;
  • Immediately notify LienGrid at security@liengrid.com of any unauthorized access to or use of your account or any other breach of security;
  • Not share, transfer, or sell your account credentials to any other person or entity;
  • Not create more than one (1) account per individual unless expressly authorized under an Enterprise plan.

We reserve the right to verify the identity and business legitimacy of any User and to suspend or terminate accounts where information provided is found to be false, incomplete, or misleading. Providing false or incomplete information constitutes a material breach of these Terms.

5. Subscription Plans and Payment

The Service is offered under tiered Subscription Plans as described in the Subscription Agreement. By selecting a Subscription Plan, you agree to the following:

  • Subscriptions are billed on a monthly recurring basis and will automatically renew at the end of each billing period unless cancelled in accordance with Section 7;
  • All payment processing is handled by Stripe, Inc. ("Stripe"), and by providing payment information, you agree to Stripe's Terms of Service and Privacy Policy;
  • You authorize LienGrid and Stripe to charge your designated payment method for all applicable subscription fees, per-notice fees, and any other charges incurred through your use of the Service;
  • You are solely responsible for all applicable taxes, duties, and governmental assessments arising from your use of the Service, excluding taxes based on LienGrid's net income;
  • In the event of a failed payment, we may (a) provide a grace period of up to five (5) business days, (b) suspend your access to the Service, and (c) terminate your account if payment remains outstanding for thirty (30) or more days;
  • Past due amounts may accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is less, and may be referred to a third-party collection agency;
  • Prices are subject to change with thirty (30) days advance written notice to existing subscribers. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

6. Per-Notice Fees

In addition to your monthly subscription fees:

  • Certified Mail Notices are charged at Fifteen Dollars ($15.00) per notice. This fee covers document generation, printing, USPS Certified Mail postage with return receipt, and delivery tracking.
  • Per-notice fees are charged at the time the notice is submitted for processing and are non-refundable once the notice has been transmitted to our mail service provider for printing and mailing.
  • The Company will endeavor to place your ordered notice in a batch for mailing within five (5) business days for standard orders, or one (1) business day for rush orders. Failure to meet these timeframes shall not give rise to any liability on the part of the Company.
  • Delivery of mailed notices is subject to the operations, policies, and timelines of the United States Postal Service ("USPS"). The Company does not guarantee delivery dates, delivery confirmation, or the actions of USPS.

7. Cancellation and Refund Policy

Self-service cancellation is not available. All cancellation requests must be submitted via email.

To cancel your subscription, you must:

  • Send an email to support@liengrid.com with the subject line "Subscription Cancellation Request";
  • Include your company name, account email address, and reason for cancellation;
  • Cancellation requests are processed within two to three (2-3) business days;
  • Your subscription will remain active until the end of your current billing period;
  • No refunds or credits are provided for any partial, unused billing periods;
  • Any outstanding per-notice fees or other charges incurred prior to cancellation remain due and payable;
  • You may export your data during the thirty (30) day post-cancellation data retention period.

Refund Policy:

  • All subscription fees are non-refundable once the billing period has begun;
  • Per-notice fees ($15.00/notice) are non-refundable once the notice has been transmitted for mailing;
  • We do not provide prorated refunds for partial months or unused portions of a billing cycle;
  • If you experience a verified technical failure that prevented service delivery, contact support for case-by-case evaluation at our sole discretion.

We require email-based cancellation to ensure proper account verification, prevent unauthorized cancellations, and provide an opportunity to address any concerns that may have led to your decision.

8. Free Trial

  • New subscribers may receive a free trial period with access to selected plan features, as offered at the time of registration;
  • The duration, features, and availability of free trials are determined at LienGrid's sole discretion and may be modified or discontinued at any time without notice;
  • No credit card is required to start the trial;
  • At the end of the trial period, you will be prompted to enter payment information to continue. If no payment method is provided, access will be suspended;
  • All use of the Service during a trial period is subject to these Terms in their entirety;
  • LienGrid reserves the right to limit trial access to one (1) trial per individual or entity.

9. Permitted Use and Restrictions

You are granted a limited, non-exclusive, non-transferable, revocable right to access and use the Service solely for your internal business purposes in connection with managing your legitimate construction lien rights. You agree to use the Service only for:

  • Managing your own construction lien rights for projects where you have actually performed labor, furnished materials, or provided services;
  • Generating notices and documents for projects where you have a legitimate legal basis to do so;
  • Lawful business purposes in strict compliance with all applicable federal, state, and local laws and regulations.

You expressly agree that you shall NOT:

  • Use the Service to file or facilitate fraudulent, frivolous, or bad-faith lien claims or generate notices for projects where you have no legitimate basis;
  • Submit false, misleading, incomplete, or fabricated information to the Service;
  • Access or attempt to access the Service through any automated means, including but not limited to bots, scrapers, spiders, crawlers, or any other automated technology, without our express prior written consent;
  • Engage in data mining, data scraping, data extraction, or any systematic retrieval of data or Content from the Service;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, data structures, or underlying ideas of any portion of the Service;
  • Circumvent, disable, or otherwise interfere with any security-related features of the Service, including features that prevent or restrict use or copying of any Content;
  • Attempt to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service;
  • Resell, redistribute, sublicense, lease, or otherwise make the Service available to any third party without LienGrid's express prior written authorization;
  • Use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service;
  • Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices contained on or within the Service;
  • Use the Service to transmit any viruses, worms, defects, Trojan horses, or other items of a destructive nature;
  • Use the Service in violation of any applicable law, rule, or regulation, including but not limited to anti-fraud statutes, lien abuse statutes, and data protection laws.

10. Intellectual Property Rights

The Service, including all Content, features, functionality, software, code, databases, algorithms, AI models, notice templates, user interface designs, graphics, logos, and documentation, is and shall remain the exclusive property of LienGrid and its licensors. The Service is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

  • The LienGrid name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of LienGrid. You may not use such marks without the prior written permission of LienGrid.
  • You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms. This license does not include any right to (a) copy, modify, or distribute any portion of the Service; (b) use any data mining, robots, or similar data gathering methods; (c) create derivative works based on the Service; or (d) use any meta tags or other hidden text utilizing LienGrid trademarks.
  • All notice templates, form structures, deadline calculation algorithms, AI extraction models, lien rules engine logic, and database schemas are proprietary trade secrets of LienGrid and are the subject of one or more pending patent applications.
  • Any unauthorized reproduction, modification, distribution, or use of the Service or its Content may violate copyright, trademark, and other applicable laws and could result in civil and criminal penalties.

11. Unauthorized Access and Enforcement

The Service, including its underlying technology, algorithms, AI models, workflows, notice generation systems, deadline calculation engine, and lien rules architecture, is the subject of one or more pending patent applications filed with the United States Patent and Trademark Office ("USPTO"). All rights under such patent applications are expressly reserved by LienGrid.

You acknowledge and agree that unauthorized access to, use of, or extraction of data from the Service causes substantial and irreparable harm to LienGrid. In the event of any unauthorized activity, including but not limited to the following, LienGrid reserves the right to pursue all available legal remedies, including but not limited to injunctive relief, actual damages, statutory damages, and recovery of attorneys' fees and costs:

  • Data Scraping and Extraction. Any unauthorized scraping, crawling, harvesting, or systematic extraction of data or Content from the Service, whether through automated or manual means;
  • Reverse Engineering. Any unauthorized reverse engineering, decompilation, disassembly, or attempt to derive the source code, algorithms, data structures, or proprietary logic of the Service or any component thereof, in violation of our patent-pending technology;
  • Unauthorized Commercial Use. Any unauthorized commercial use, reproduction, redistribution, or resale of notice templates, forms, generated documents, or any output produced by the Service;
  • Patent Infringement. Any use of the Service or its underlying technology that infringes upon LienGrid's pending or issued patents, or any creation of products or services that incorporate, replicate, or are substantially derived from LienGrid's patent-pending technology.

LienGrid will aggressively enforce its intellectual property rights, including its patent rights, to the fullest extent of the law. The foregoing shall not limit LienGrid's right to seek emergency injunctive relief, temporary restraining orders, or any other equitable remedies available at law or in equity, without the necessity of posting a bond. You agree that monetary damages alone would be an insufficient remedy for unauthorized use of LienGrid's patent-pending technology, and that LienGrid shall be entitled to specific performance and injunctive relief as remedies for any breach or threatened breach of this Section.

12. User Content and Data License

  • You retain all ownership rights in and to your User Data. Nothing in these Terms transfers ownership of your User Data to LienGrid.
  • By submitting User Data to the Service, you grant LienGrid a non-exclusive, worldwide, royalty-free, sublicensable license to use, process, store, transmit, reproduce, and display your User Data solely as necessary to provide, maintain, and improve the Service.
  • You further grant LienGrid a license to use anonymized and aggregated data derived from your User Data for analytics, benchmarking, service improvement, and industry research, provided that such data cannot reasonably be used to identify you or your company.
  • You represent and warrant that you have all necessary rights, consents, and permissions to submit your User Data to the Service and to grant the licenses described herein, and that your User Data does not infringe upon the intellectual property rights, privacy rights, or other rights of any third party.
  • LienGrid does not claim ownership of any User Data, but may retain copies of User Data as reasonably necessary for backup, archival, audit, and legal compliance purposes.

13. AI Features and Data Processing

The Service utilizes artificial intelligence and machine learning technologies to extract, classify, and analyze data from your emails, documents, and other inputs. By using the AI Features, you acknowledge and agree that:

  • AI extraction and analysis may produce errors, inaccuracies, or incomplete results. You are solely responsible for reviewing, verifying, and approving all AI-generated output before relying upon or acting on it;
  • Confidence scores provided by the AI Features are informational indicators only and do not constitute guarantees of accuracy or completeness;
  • AI-generated deadline calculations are based on our interpretation of state lien laws and may not reflect the most recent legislative changes, judicial interpretations, or regulatory updates;
  • Waiver risk assessments produced by AI Features are informational only and do not constitute legal advice or a definitive determination of legal risk;
  • Your User Data may be processed by third-party AI service providers subject to such providers' security practices and data processing agreements. Our AI service providers are contractually prohibited from using your data to train, improve, or fine-tune their models;
  • Your User Data is not used to train third-party AI models. Our AI service providers do not store or retain your inputs or outputs after processing is complete. Data processing is limited to providing the Service and improving our own proprietary models;
  • Raw email content and document data processed by AI is deleted from processing servers within thirty (30) days; extracted and structured data is retained in your account.

14. Disclaimer of Legal Advice

LIENGRID IS A SOFTWARE PLATFORM. LIENGRID IS NOT A LAW FIRM, ATTORNEY, LEGAL SERVICES PROVIDER, LICENSED LIEN SERVICE, OR CALIFORNIA LEGAL DOCUMENT ASSISTANT. THE SERVICE DOES NOT PROVIDE LEGAL ADVICE, LEGAL OPINIONS, LEGAL RECOMMENDATIONS, OR LEGAL REPRESENTATION OF ANY KIND.

NO ATTORNEY-CLIENT RELATIONSHIP OR PRIVILEGE IS CREATED BY YOUR USE OF THE SERVICE. THE INFORMATION PROVIDED THROUGH THE SERVICE, INCLUDING DEADLINE CALCULATIONS, NOTICE TEMPLATES, WAIVER RISK ASSESSMENTS, AND AI-GENERATED ANALYSIS, IS FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR CONSULTATION WITH A LICENSED ATTORNEY.

  • Deadline calculations are based on our interpretation of state lien laws, which are subject to change without notice through legislation, regulation, or judicial interpretation;
  • You are solely responsible for verifying all deadlines, notice requirements, and legal obligations with a licensed attorney in the applicable jurisdiction;
  • LienGrid is not responsible for missed deadlines, lost lien rights, or any other adverse legal consequences arising from reliance on the Service;
  • State lien laws are complex, frequently amended, and subject to varying judicial interpretations — consult a licensed construction attorney for all legal matters;
  • Notice templates are designed for general compliance but may not account for specific local rules, project-specific requirements, or unusual circumstances.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LIENGRID HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
  • ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
  • ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR CURRENCY OF ANY INFORMATION, CONTENT, DEADLINE CALCULATION, OR AI-GENERATED OUTPUT PROVIDED THROUGH THE SERVICE;
  • ANY WARRANTY THAT NOTICES GENERATED OR SENT THROUGH THE SERVICE WILL BE DELIVERED TO THE INTENDED RECIPIENT BY ANY SPECIFIC DATE OR AT ALL;
  • ANY WARRANTY THAT DEADLINE CALCULATIONS REFLECT THE MOST CURRENT STATE OF APPLICABLE LAWS, REGULATIONS, OR JUDICIAL INTERPRETATIONS;
  • ANY WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
  • ANY WARRANTY THAT DEFECTS IN THE SERVICE WILL BE CORRECTED;
  • ANY WARRANTY THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

YOU ACKNOWLEDGE THAT YOU USE THE SERVICE AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM LIENGRID OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LIENGRID, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES;
  • LOST LIEN RIGHTS, FORFEITED CLAIMS, OR MISSED DEADLINES, REGARDLESS OF CAUSE;
  • ERRORS, INACCURACIES, OR OMISSIONS IN AI-EXTRACTED DATA THAT YOU FAILED TO REVIEW AND VERIFY;
  • MAIL DELIVERY FAILURES, DELAYS, OR ERRORS BY THE UNITED STATES POSTAL SERVICE OR ANY OTHER CARRIER;
  • CHANGES IN STATE OR FEDERAL LIEN LAWS, REGULATIONS, OR JUDICIAL INTERPRETATIONS AFFECTING DEADLINE CALCULATIONS OR NOTICE REQUIREMENTS;
  • OUTAGES, FAILURES, OR DISRUPTIONS OF THIRD-PARTY SERVICES INCLUDING STRIPE, NYLAS, LOB, USPS, OR CLOUD HOSTING PROVIDERS;
  • DATA LOSS OR CORRUPTION ARISING FROM SYSTEM FAILURES, SECURITY BREACHES, OR OTHER CAUSES BEYOND OUR REASONABLE CONTROL;
  • ANY MATTER BEYOND OUR REASONABLE CONTROL.

IN NO EVENT SHALL LIENGRID'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE EXCEED THE TOTAL AMOUNT PAID BY YOU TO LIENGRID DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF LIENGRID HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, LIENGRID'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

17. Indemnification

You agree to defend, indemnify, and hold harmless LienGrid and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorneys' fees and court costs) arising from or relating to:

  • Your access to or use of the Service;
  • Your violation of any provision of these Terms;
  • Your violation of any applicable federal, state, or local law, rule, or regulation;
  • Your violation or infringement of any third party's rights, including but not limited to intellectual property rights, privacy rights, or contractual rights;
  • Any User Data you submit to or process through the Service;
  • Any fraudulent, improper, frivolous, or bad-faith lien filing, notice, or claim made using the Service;
  • Any claim by a third party arising from or related to your use of the Service or your User Data;
  • Any consequential, incidental, special, exemplary, or punitive damages, costs, claims, penalties, fines, and forfeitures arising from any of the foregoing.

This indemnification obligation shall survive the termination of these Terms and your use of the Service. LienGrid reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with LienGrid in asserting any available defenses.

18. Third-Party Services

The Service integrates with and relies upon third-party service providers to deliver its functionality. By using the Service, you acknowledge and agree that:

  • Stripe, Inc. — Processes all payments and subscription billing. Your use of payment features is subject to the Stripe Connected Account Agreement and Stripe Privacy Policy.
  • Certified mail service provider — Handles printing and mailing of certified mail notices via USPS. Notice delivery timelines are subject to the provider's processing and USPS operations.
  • Email integration provider — Provides email integration and OAuth connectivity for automated job discovery. Your use of email integration features is subject to the provider's terms of service and privacy policy.
  • Google LLC — Provides OAuth authentication services. Your use of Google sign-in is subject to Google's Terms of Service.
  • AI service provider — Provides AI language model services for data extraction and analysis. Your data is processed in accordance with the provider's data processing agreements. The provider does not store your data after processing and does not use your data to train its models.
  • United States Postal Service — Delivery of physical notices is subject to USPS operations, policies, and delivery timelines, which are beyond our control.

LienGrid is not responsible for the acts, omissions, failures, outages, policy changes, or terms of any third-party service provider. Your use of third-party services is at your own risk and subject to the applicable third party's terms and policies.

19. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") informally by sending written notice to LienGrid at legal@liengrid.com describing the Dispute and your proposed resolution. LienGrid will attempt to resolve the Dispute informally within thirty (30) days of receipt of the notice. If the Dispute is not resolved within this thirty (30) day period, either party may proceed to binding arbitration as set forth below.

Binding Arbitration. Any Dispute that is not resolved through informal negotiation shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator selected in accordance with the AAA rules.

Location. The arbitration shall take place in Wilmington, Delaware, or at the mutual agreement of the parties, may be conducted remotely via video conference.

Decision. The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction. The arbitrator shall have the authority to award any remedy that would be available in court, including injunctive relief. The arbitration proceedings and any award shall be confidential.

Costs. Each party shall bear its own costs and attorneys' fees incurred in connection with the arbitration, unless the arbitrator determines that the prevailing party is entitled to recover reasonable attorneys' fees and costs.

Timeline. The parties agree to use their best efforts to conclude the arbitration proceedings within one hundred eighty (180) days of the filing of the demand for arbitration.

20. Class Action Waiver

YOU AND LIENGRID AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

  • Class arbitrations and class actions are expressly prohibited — neither you nor LienGrid shall be entitled to join or consolidate claims by or against other users, or arbitrate or litigate any claim as a representative or member of a class;
  • The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding;
  • If this class action waiver is found to be unenforceable, then the entirety of the arbitration provision in Section 19 shall be null and void, and the Dispute shall proceed in the state or federal courts located in Delaware.

21. Governing Law and Jurisdiction

These Terms and any Dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. To the extent that any lawsuit or court proceeding is permitted hereunder, you and LienGrid agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Wilmington, Delaware, and waive any objection to the exercise of jurisdiction over the parties by such courts and any objection to venue of such courts.

22. Claims Period (Statute of Limitations)

YOU AGREE THAT ANY CAUSE OF ACTION, CLAIM, OR DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION, CLAIM, OR DISPUTE IS PERMANENTLY BARRED.

This limitation applies regardless of whether any statute or law prescribes a longer limitations period. If applicable law prohibits a one-year limitations period for certain claims, such claims must be brought within the shortest period permitted by applicable law.

23. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond the reasonable control of that party, including but not limited to: acts of God; natural disasters; epidemics or pandemics; fire, flood, earthquake, or other natural catastrophe; government actions, orders, or regulations; war, terrorism, or civil unrest; labor disputes, strikes, or lockouts; interruptions or failures of internet or telecommunications infrastructure; USPS disruptions or delays; power failures or outages; third-party service provider outages or failures; cyberattacks, including denial-of-service attacks; or any other event beyond the reasonable control of the affected party. The affected party shall use commercially reasonable efforts to mitigate the effects of any force majeure event and resume performance as soon as practicable.

24. Termination

We may suspend or terminate your account and access to the Service, with or without notice, for any of the following reasons:

  • Breach of any provision of these Terms;
  • Fraudulent, abusive, or illegal activity;
  • Non-payment of subscription fees or per-notice fees after the applicable grace period;
  • Account inactivity exceeding twelve (12) consecutive months;
  • Request by law enforcement or other government agencies;
  • Discontinuation or material modification of the Service (or any part thereof);
  • Unexpected technical or security issues;
  • Any other reason at our sole discretion with thirty (30) days notice.

Upon termination:

  • Your right to access and use the Service ceases immediately;
  • You remain liable for all fees and charges incurred prior to termination;
  • You may request export of your User Data within thirty (30) days of termination, after which your data will be permanently deleted;
  • The following sections shall survive termination: Sections 1 (Definitions), 10 (Intellectual Property), 11 (Unauthorized Access and Enforcement), 12 (User Content), 14 (Disclaimer of Legal Advice), 15 (Disclaimer of Warranties), 16 (Limitation of Liability), 17 (Indemnification), 19 (Arbitration), 20 (Class Action Waiver), 21 (Governing Law), 22 (Claims Period), and any other provisions that by their nature should survive.

25. Electronic Communications Consent

By creating an account or using the Service, you consent to receive electronic communications from LienGrid, including but not limited to:

  • Account verification and security notifications;
  • Deadline reminder notifications and forfeiture risk alerts;
  • Notice delivery confirmations and tracking updates;
  • Billing and payment confirmations;
  • Service announcements, updates, and maintenance notifications;
  • Changes to these Terms, the Privacy Policy, or the Subscription Agreement.

You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of non-essential marketing communications, but you may not opt out of transactional or service-related communications while maintaining an active account.

26. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the provision. If such modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect. The invalidity or unenforceability of any provision in a particular jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction.

27. Entire Agreement and Miscellaneous

  • Entire Agreement: These Terms, together with the Privacy Policy and Subscription Agreement, constitute the entire agreement between you and LienGrid with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.
  • No Waiver: The failure of LienGrid to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by LienGrid.
  • Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of LienGrid. LienGrid may freely assign these Terms and its rights and obligations hereunder without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
  • Headings: Section headings are provided for convenience only and shall not affect the interpretation of these Terms.
  • Construction: The word "including" as used in these Terms means "including but not limited to." These Terms shall not be construed against the drafter.
  • Notices: All notices to LienGrid under these Terms must be sent to legal@liengrid.com. All notices to you will be sent to the email address associated with your account.
  • Independent Contractors: The parties are independent contractors. Nothing in these Terms shall be construed to create a joint venture, partnership, franchise, agency, or employment relationship between the parties.

28. Changes to Terms

LienGrid reserves the right to modify, amend, or update these Terms at any time at its sole discretion. We will notify Users of material changes by:

  • Sending an email notification to the address associated with your account;
  • Posting a prominent notice within the Service;
  • Updating the "Last updated" date at the top of these Terms.

Material changes will take effect thirty (30) days after the notification is sent. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue your use of the Service before the effective date.

29. Contact Information

For questions, concerns, or notices regarding these Terms of Service:

  • Legal Inquiries: legal@liengrid.com (Subject: Terms of Service Inquiry)
  • General Support: support@liengrid.com
  • Security Concerns: security@liengrid.com

By using LienGrid, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and our Subscription Agreement.